Step 1
Establish control
Confirm contract dates, circuit ownership, hardware ownership, administrator access, support data and what the outgoing supplier must hand over.
For existing PBSA buildings
Replacing an underperforming WiFi provider
A provider change should not begin with unplugging equipment. It begins by proving what exists, who owns it and how residents stay online while responsibility changes hands.
The safe sequence
Contract and access review → live-building survey → target design → migration plan → controlled cutover → intensified monitoring. The outgoing service remains the fallback until the replacement has passed its agreed acceptance tests.
Step 2
Survey what is really live
Map access points, switches, cabling, comms rooms, coverage gaps and the resident onboarding journey. Do not assume the documentation matches the building.
Step 3
Design the migration
Choose what can be retained, what must be replaced, how each area cuts over and what restores service if an acceptance test fails.
Step 4
Move support with the network
Give residents one clear contact route and equip the new helpdesk with building, room and network context before the first call arrives.
Step 5
Watch the real peak
Monitor after cutover through evening demand and, where timing allows, the first high-occupancy period rather than declaring success after an empty-building test.
Evidence
Define acceptance first
Agree room coverage, onboarding, circuit performance, monitoring visibility, support routing and handover records before work starts.
Considering a change at renewal or before move-in?
Share the building size, location, contract timing and the problem you need to solve. AirGen IT will propose the discovery work needed before any migration commitment.