For PBSA procurement, development and operations teams

PBSA managed WiFi tender checklist

Make every bidder price the same service. Use these questions to separate a complete managed network from an installation quote with the operating work left out.

Suitable for new builds, upgrades and provider replacement

1. Survey and evidence

Has the provider walked the building rather than priced only from drawings?
Will coverage be designed and tested inside every room and amenity space?
Are existing cabling, containment, switches, comms rooms and the incoming circuit documented?
What evidence and drawings will be handed over?

2. Design and capacity

What occupancy and device assumptions drive the design?
Is move-in week peak demand included?
How are resident, staff, guest and building systems separated?
Who is responsible for the incoming circuit and its lead time?

3. Installation and go-live

Who supplies cabling, containment, hardware and making-good work?
How will occupied areas be scheduled?
What room-by-room acceptance test defines completion?
What spares and rollback plan exist for opening week?

4. Managed operation

Is monitoring proactive and genuinely 24/7?
Do residents contact the provider directly?
What response and escalation commitments apply?
Are firmware, configuration, security and performance reviews included?

5. Commercial comparison

Separate installation, hardware, circuit and ongoing service costs.
Confirm contract term, indexation and what happens at renewal.
State who owns equipment during and after the term.
List every exclusion rather than hiding it in assumptions.

6. Exit and continuity

Who owns configurations, diagrams and resident data?
What information is supplied to a replacement provider?
How is service maintained during transition?
What deletion and security obligations apply at exit?

Have a tender or specification ready?

Send the document, bed count, location and timetable. AirGen IT can confirm quickly whether it is a fit and identify any scope gaps before pricing.

Email the tender Send project details online