Service Description

AirGen’s Tenant Internet Support ensures your tenants receive reliable, uninterrupted WiFi access with dedicated customer support. We provide a seamless user experience by managing connectivity issues, handling troubleshooting, and offering ongoing support to keep tenants satisfied. With 24/7 assistance, tenants can rest assured their internet needs are always met.

work
  • Dedicated tenant helpdesk support
  • 24/7 troubleshooting and issue resolution
  • On-site technician visits if required
  • Remote diagnostics and support
  • Quick response times to service inquiries
  • Guidance on network usage and optimisation

Benefits

  • Peace of mind with 24/7 dedicated support for tenants.
  • Fast, reliable resolution of connectivity issues.
  • Improved tenant satisfaction through immediate assistance.
  • Expert troubleshooting to prevent and solve internet problems.
  • Seamless user experience with minimal downtime.
  • Enhanced tenant retention due to reliable internet service.

Working process

Our IT consulting process is a systematic journey comprising four stages: Assessment and Analysis, Planning, Implementation and Execution, and Monitoring and Optimization.

01

Analysis and Planning

The process begins by thoroughly understanding the client's  objectives.

02

Current State Evaluation

Assess the client's existing IT infrastructure, systems, and processes

03

Implementation and Execution

Execute the project plan, which may involve deploying new software, hardware, or IT processes.

04

Evaluation and Maintenance

Assess the results of the implemented solutions against the predefined goals

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